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Complaints - Speedy resolution of your complaints are our priority

Raise a concern

It is our constant endeavour to provide our customers with high standards of service. However, in the unlikely event of our services not meeting your expectations, we would like to hear from you.

For speedy resolution of your complaints, it is important that you write the correct email address as explained below:

 

 
Institutes / Students / parents   Tutors / Trainers   Escalation

If you are an Education Agency / Institute / Student / Parent who is using our services or looking to buy our services and if you have any complaints regarding our services, please email your complaints to support@tutorsmandi.com.

Normally, all complaints are attended within 1 working day.

 

If you are a Tutor / Trainer and if you have any complaint with relation to accessing your account or if you have any queries related to how Tutorsmandi can help you in finding your next job, please email your complaint or query to support@tutorsmandi.com.

All emails received will normally be responded within 1 - 2 working days.

Paid Services
If you are a Tutor / Trainer and if you purchased any of our premium services and if you have any complaint with relation to the delivery of the service, you can email your complaint or query to support@tutorsmandi.com.

All emails received will normally be responded within 1 working day.

 

 

If you have already written your complaint and if it is not resolved to your satisfaction, you may escalate your complaint to our Customer Service Head. Please write to support.head@tutorsmandi.com to escalate the complaint and our Customer Service Head will personally look into all such complaints.

If your complaint is critical and in the absence of satisfactory response from us, you may write to our Operation Head at coo@tutorsmandi.com.